Billing & account
Cancel a trial or subscription
Avoid the next charge by completing cancellation before the relevant deadline.
Use the website’s Manage plan
- Sign in to ADA Real and open My ADA Home.
- Find the correct website and select Manage plan.
- Select Cancel subscription in your panel.
- Check the website address and select Confirm cancellation. Choose Keep subscription to go back without changing billing.
- Wait for Cancellation confirmed and the service end date. Keep a copy of this confirmation.
During a free trial
Cancel before the exact trial end shown in your confirmation to avoid the first subscription charge. Do not rely only on the day an email arrived. The confirmation may show UTC; compare the full date and time or ask support to clarify before the deadline.
Before a renewal
Cancellation turns off automatic renewal and keeps access through the current billing period. Complete it before renewal to avoid the next subscription charge. Cancellation does not automatically refund previously collected payments or resolve a separately agreed project obligation.
Uninstalling is not cancellation
Removing a WordPress client, hiding the visitor control, removing an unpaid website record, or closing the browser does not cancel a real Stripe subscription. Use the billing cancellation flow. Likewise, a paused connection or disabled website does not prove billing was canceled.
If you cannot reach billing
Contact ADAR promptly with your account email, website, and the relevant deadline or invoice reference. Avoid sending full payment details. If the status is unclear, ask the team to confirm the actual subscription state rather than starting another plan.