Help & troubleshooting
Protect your account and information
Use secure payment and recovery screens and share only what a support request needs.
Keep credentials private
Use a unique password and protect access to your email inbox. Do not put passwords, one-time codes, reset links, website connection settings, or administrator access in AI chat or public screenshots. Complete password and payment steps yourself on the intended secure screen.
What signup saves
When you submit the first Continue after accepting the required policies, your name, email, and website are saved before plan selection or payment. This lets checkout resume and supports account verification and service administration. Optional marketing permission is a separate choice.
Understand communications
Security, trial, billing, invoice, and service messages are separate from promotional preferences. An unfinished signup may receive a checkout follow-up with an unsubscribe option. Leaving optional marketing unchecked does not prevent signup. Use the Contact page for questions about your records and preferences.
Visitor assistance and providers
Optional chat and enabled translation can process the content you choose to submit or translate through their configured services. Chat starts after your choice to load it; closing it does not erase already-sent messages. Read the current Privacy Policy for the product’s data-handling disclosures.
Make safe screenshots
Capture the relevant control or message, but remove account secrets, payment details, private customer information, and secret links. If a support task needs a sensitive document, ask for an approved secure process rather than posting it in a public conversation.
Screenshots and guided walkthroughs
These materials use the public demonstration or a safe admin preview. Sample details, screen layouts, and displayed prices can differ from your own account. Your live checkout quote and confirmation control your subscription.
